Need Technical Assistance with Heat Shrink Sleeves?
We Can Help!
Sometimes people think JSI is nothing more than a distribution center for Covalence and Raychem heat shrink sleeves. While we ARE that; we are also much, much more. We do carry other product lines as well; but I won't get into that here.
We are also you resource for technical questions, installation issues, specification help and engineered solutions. Several times a month, I receive phone calls from folks all over the world with questions about our products. Sometimes it could be an engineer wanting to go over his pipeline project details to determine if the Covalence heat shrinkable product he has selected is the correct product or not (sometimes it is; sometimes is on the verge of a major catastrophe!).
Other times, a contractor somewhere in the world is calling to double check that the sleeve width he is using for his project is sufficient. Sometimes I'm asked if an installation step can be skipped or modified due to some unforeseen complication at the job site. Sometimes I'm asked if we can mix and match different products from our product line to solve a major field problem that has been difficult to solve. Sometimes I'm asked for a use history for a specific product line.
One thing that all of these scenarios have in common: these are all projects where I did not supply the shrink sleeves. Wait. That's weird, isn't it? Customers all over the world (including the USA) purchased heat shrink sleeves from a source; but when they had technical questions about the product; that source was either unable or unwilling to help them. A customer somewhere made money from the sale of shrink sleeves for a pipeline project; but when their customer came back after the fact with questions; the customer is told "sorry, can't help you" - which leads the customer to the internet; which hopefully leads the customer to us.
I say hopefully, because even if a customer didn't buy his sleeves from me; I still want to make sure he is using the proper product; installed in the proper way. I want to be certain that customers (no matter where they purchased) are getting correct, honest answers. That is the only way I know to do business. So, if you've got a shrink sleeve question or problem - give us a call. We're eager to help you; even if we didn't happen to get the business this time.